Category Archives: inclusion and exclusion

A critical glossary of contemporary management terms VI – changing mindsets.

The term mindset, a collection of beliefs and/or attitudes, has evolved to mean any fixed group of ideas that has come to govern behaviour of an individual or a group. The term conveys cognitivist assumptions that attitudes and beliefs are confined inside an individual’s head, more, that a mindset can be changed with a particular programme of interventions of a behavioural kind. We can change our own mindset, or as managers in an organisational context, we can change the mindsets of those for whom we are responsible from one coherent, though undesirable, attitude to another. mindsetIt is a taken for granted assumption that any change programme in a contemporary organisation requires a change in mindset in staff before it is realisable. Changing mindsets is often linked loosely to organisational culture change (future post).

The work of Carol Dweck, a Stanford University cognitive psychologist is broadly cited for her work on mindset. She suggested that there is a fixed mindset, where there is an assumption that abilities and traits are innate, and a growth mindset, which is the belief that whatever talents we are born with, these can be cultivated and improved. Employers, parents, teachers, are encouraged to imbue a growth mindset in order to foster greater achievement. With a growth mindset an individual accepts setbacks, learns to reflect, and understands that effort is needed in order to attain ‘mastery’. Methods employed to instil this include setting achievable micro-goals, praising effort over results, overcoming negative ‘self-talk’, and, tautologously, encouraging growth mindset thinking. Here mindset is presented as a binary, fixed vs growth, but more broadly the term is used whenever some kind of change is required which is thought to need a commensurate change in attitude. Continue reading

A glossary of contemporary management terms V – going forwards.

Going forwards, either used to mean ‘what we’ll do next’, ‘in the future’, or sometimes just as a hollow place holder meaning absolutely nothing at all, is another orientational metaphor which makes embodied sense. It belongs to the family of journey metaphors which we referred to in previous posts: we choose our ‘direction of travel’, we know where we’re going, we are determined. Moving-Forward-1We’re on our way to a better future, an onwards and upwards ‘trajectory’. Nearly 15 years ago Tony Blair’s election campaign chose the tautologous slogan ‘forward, not back’ just to reinforce the point that to vote for Labour meant being in a car with no reverse gear. There is only the future: there are no regrets.

There is a particular cognitive approach to executive coaching, still in use in many organisations, which exemplifies this kind of singular future-oriented thinking. For example the GROW model is explained as follows:

  • Goal.
  • Current Reality.
  • Options (or Obstacles).
  • Will (or Way Forward).

Organisational problems are understood as the individual’s struggle to overcome particular difficulties with determination and rational analysis. And perhaps if you intend undertaking some difficult change process it is good to imply that you will push on and not falter at the first sign of mutiny, and that you know what you’re doing.

However, maybe there is more to uncover about complex experience than talking as if there is only one tense which is important, the future, and only the individual’s rationality and will to map it out. Continue reading

A glossary of contemporary management terms – trajectory

Trajectory (trans meaning across, jecto meaning to throw), the curve that a body such as a planet describes in space, a path or line of development similar to the same, is a word which is frequently used in management speak. It is what Lackoff and Johnson (1980) refer to as a ‘metaphor we live by’ in the sense that it makes intuitive, cognitive and bodily sense. It’s a spatial metaphor


with an implicit understanding that we launch our project or plan, and it rises in a gentle curve of our plotting towards an end point we have preplanned. Like physicists or rocket scientists, we can steer the vessel, the organisation or the department, in a calculated way. The appeal is also to engineering science and cybernetic systems thinking.

A document I read recently outlining a strategy had the word ‘trajectory’ peppered through it a number of times and it made me wonder about what else was being communicated. The course of the trajectory was unsurprisingly ‘upwards’, towards a better, improved position for the organisation. The metaphor implies calculation and control, as well as an ability to predict in advance what ‘better’ and ‘improved’ is going to mean. It fits broadly within the ‘life as a journey’ metaphor, where we have a destination and/or a ‘direction of travel’. It also carries with it implicit inclusion/exclusion criteria. If we want to reach the same destination, the improved position, then of course we need to travel together on this trajectory and get on the same bus/train/rocket. Otherwise we might get left behind, or we might reveal ourselves to be the kind of staff members who don’t want to travel in the first place, in which case we might not belong on the team. Anyway, who would set themselves against improvement, refusing to travel to a better destination? It’s rare to find people who want to be left behind.

So the word trajectory does a lot of work. It conveys simply the idea that managers promoting the strategy are in control and can make predictions about how things will turn out: if the calculations have been done correctly, then we will definitely arrive on the moon. It is deterministic, plotting one course. The metaphor makes instinctive sense that we can’t make any changes unless ‘we know where we’re going’ and have a ‘destination’ in mind. And at the same time it arouses a degree of anxiety about being included or excluded, along with the everyday anxiety of all travellers about showing up on time, so we don’t miss the train/opportunity.

Why appeals to nationalism involve narcissism and provoke runaway feelings, particularly towards non-members of the group – reflections on the referendum via Norbert Elias

I watched some of the final debate over Britain’s referendum to Remain/Leave last night and wondered at the wild clapping and cheering that greeted references to Britain’s putative ‘independence’ if we vote leave. Boris Johnson referred to this coming Friday morning as potentially Britain’s ‘independence day’. The setting was bound to amplify dynamics in a crowd of 6,000 or so people, particularly with a  debate which swtiches between poles. There is no middle position here: Britain will either remain, or leave. A large, public televised space is not a forum which naturally lends itself to nuance or subtle argument. But in thinking about the intense nationalist emotion that this debate stirs up, particularly for Leavers, I was reminded of Norbert Elias’ digression on nationalism set out in the The Germans. Continue reading

Anxious management

I was reminded of the importance of anxiety and the idea of emotional contagion the other day when I sat with a group of not-for-profit trustees who were being given a presentation by an auditor from a big corporate firm of accountants. The auditor had been asked to present on his experience of auditing other not-for-profits to identify what other organisations were concerned about and how they were dealing with it. The trustees saw it as a way of ‘benchmarking’ the field so that they could be reassured that they were focusing on the right things as they undertook their roles and developed a new strategy.

What transpired in the meeting made me think about how certain ideas about leadership and management are spread partly because they have emotional valency, and thus are more likely to be taken up without being challenged. For the presentation was not just an overview of the sector but also carried a strong ideological message wrapped in an anxiety narrative. This was that adopting a particular approach to organisations and management based on an especially dominant orthodoxy is a way of belonging to an in-group in especially turbulent times. To emulate others would mean ameliorating anxiety about not keeping up, not being professional and not being alongside the people who really know.  Continue reading

Cricket, identity and the paradoxes of group life

So was it right that he was sacked or not?

Those of you who are not cricket fans, or not UK residents (or both) may not have heard that Kevin Pietersen, England’s best but most unpredictable and unreliable batsman, has been told that he no longer figures in the plans of those managing the England cricket team. This follows a disastrous tour of Australia where the team lost all of their matches in the annual grudge series with the Australian team known as the Ashes. (The competition is called the Ashes following England’s shock defeat to Australia in 1882, when the Sporting Times printed a mock obituary stating that English cricket had died and its ashes had been sent to Australia. Every year since then the England team has struggled to wrest them back).Image

What is interesting about the sacking is the soul-searching it has provoked in the press well beyond the sports pages. This is not just because sport, to bowdlerize Clausewitz, is war by other means (or if you like, and after Elias,  the civilising of our aggressive instincts in highly interdependent societies), but because it appeals to our sense of identity, our ‘heroic we’. Pietersen’s sacking has provoked very strong emotion in a wide variety of people, not all of them avid cricket fans. Clearly, it’s not just about the game.

Continue reading

Tennis championships as complex responsive processes of stability and change

The Wimbledon grand slam tennis event is a very good example for helping us to think about how we would account for the complex stable instability of social life.[1] It is an event where the dynamic regularities of British social life are reproduced and potentially transformed year after year and where we have an opportunity to reflect upon the interconnectedness of individual and group behaviour. We recognise and might look forward to the event year on year, and partly because there are always differences and novelty. We are reassured by the annual improvisation on traditional themes. The recognisable patterns of tradition and the familiar arise because of a multitude of fluctuating, responsive social relationships dependent on the co-operation between very long chains of interdependent people. Meanwhile the event is predicated on competition and the disciplined channelling of intense emotional and physical drives. Continue reading

To follow a rule

Without rules organisational life would be impossible. They enable and constrain, they set out codes of social conduct between different groups of people, often with different and potentially rival professional backgrounds, trying to get things done together. And they often codify and represent more symbolic and aspirational themes of organisational life: they declare that such and such an organisation takes itself seriously as a professional place to work, and aspires for its staff to act in civilised ways in public and within the institution. Rules may encode organisational habits, routine ways of getting things done more efficiently which have evolved over time. They are also manifestations of political struggles taking place within organisations, which may be compromises between rival positions, but at the very will least tell you something about the particular figuration of power which staff are experiencing in an organisation at any one time. Who sets the rules, why and when they set them, how they are applied, all say something about organisational politics and what GH Mead referred to as the ‘struggle over the life-process of the group’.

Organisational rules can be both explicit, implicit and perhaps hybrid, with explicit rules evolving implicit corollaries, and whether they are one or the other tells an outsider nothing about the degree to which one is obliged to conform to them. Organisational rules may be explicit but more observed in the breach, or implicit and closely followed as a means of including and excluding. In this post I will be dealing just with the more explicit variety and the way that staff take them up, contributing to the stable instability of organisations, which I have been writing about in previous posts. Continue reading

On the idea of ‘mainstreaming’ insights from the complexity sciences

I experience a number of reactions when I talk to groups of managers about what I take to be some of the more radical insights from the complexity sciences, based on the work of the Complexity and Management Group, University of Hertfordshire. For some in the groups of managers I am working with, the analogies that I draw from the sciences of uncertainty pose a direct threat to the paradigm of predictability and control that they have accepted and are trying to practice. What I am saying can then cause severe irritation, sometimes anger, and there may be an attempt to trivialise what I am saying. This trivialisation may take the form of argument that if what I am claiming is true this would mean that anything goes in organisations, that management is not needed, or that we should just sit back and ‘let things emerge’. If the future is uncertain, then what’s the point of planning anything?

At the very least, what I draw from this is that there must be something in my exposition that they recognise, and which they find negating. Their anger or sense of having been provoked, is a way of re-establishing their particular relation to themselves and their place in the world which has been called into question. It also calls into question power relationships, which I will discuss further below.

Some others may have something akin to a conversion experience arguing that radical insights from the complexity sciences are the new truth, which must be ‘embraced’. Embracing the new truth will for some imply ‘mainstreaming’ it, which is a way of claiming that it should become the newly dominant way of talking about and framing the world. This then leads to proposals for creating tools or techniques for ‘introducing emergence’ into organisations, for modelling complexity, and for identifying and ‘seizing tipping points’. In these sorts of proposals, emergence is usually equated with something good, and ‘embracing complexity’ is a kind of shorthand for encouraging staff to be creative or innovative, where innovation again is code for ‘positive change’ or change that we think we want.

Enthusiasts for complexity can quickly fall back into the paradigm of predictability and control, where the body of ideas is understood as a way of behaving or understanding the world that is more likely to bring us what we think we know in advance will be good. Alternatively there may be disappointment that when they bring this new ‘truth’ to bear on work situations or with colleagues, somehow and inevitably the status quo reasserts itself. They may feel disappointment that this particular radically contingent way of understanding the world has encountered no traction and little recognition. In turn this may lead to questioning whether this perspective is in any way helpful or practical. Continue reading

Two perspectives on leadership

I was recently invited to fill out a questionnaire for a colleague who was being assessed for a 360 degree appraisal concerning her leadership abilities, although I did not work for her organisation. I was being invited to offer an ‘outsider’s’ perspective. To the best of my knowledge this colleague does not lead a large team, although she has a very senior position. I understand this questionnaire to be a reflection of many organisations’ preoccupation with leadership and their need to quantify and assess the leadership potential of their employees, whether they are in leadership positions or not. It is part of a much wider discourse about leadership and a widely accepted supposition that it is a critical determinant of organisational success.

This particular questionnaire comprised 40 or so Likert scale questions with four discursive questions at the end asking about the colleague’s principle strengths and weaknesses. The questions divided roughly into eight main themes. Continue reading